In our drive to continuous process improvement, we commit to the following goals:

  1. To measure client satisfaction with our products, services and solutions and use this to improve our business  processes to always deliver on time.

  2. To strive to become, and to be acknowledged, as the best Industrial Cleaning Company

  3. To instill a quality culture of client service amongst Overland personnel

  4. To secure the commitment of everyone to the highest standards 

  

QA/QM is controlled on a job by job basis as all work we perform is custom work.   The QA program steps are :

  1.  Pre � planning of work by Overland.

  2.  Joint planning and continuous supervision between Overland and the Client.

  3.  Joint sign � off.

  4. Client Query process.